Last updated: February 24, 2026

Privacy Policy

MiaDesk by CS Ventures ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via SMS/text messaging.

Information We Collect

We may collect the following personal information from you:

  • Contact information: your name, phone number, and email address
  • SMS/text message data: phone numbers, message content, opt-in consent records, and messaging preferences
  • Appointment information: consultation details, scheduling preferences, and service interests
  • Usage data: information about how you interact with our website and services

How We Use Your Information

We use the information we collect for the following purposes:

  • Sending appointment confirmations and reminders via SMS/text message
  • Communicating with you about consultations and services you have requested
  • Providing and improving our AI receptionist services
  • Responding to your inquiries and requests
  • Complying with legal obligations

SMS/Text Messaging

When you opt in to receive SMS/text messages from MiaDesk, you consent to receive text messages related to appointment confirmations, appointment reminders, and service-related communications. Message frequency varies. Message and data rates may apply.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. Text messaging originator opt-in data and consent will not be shared with any third parties.

You may opt out of receiving SMS/text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and will no longer receive SMS/text messages from us unless you opt in again. You may also opt out by contacting us at hello@miadesk.co.

How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service providers: with trusted third-party vendors who assist us in operating our services (e.g., SMS delivery platforms), bound by confidentiality agreements
  • Legal requirements: when required by law, regulation, or legal process
  • Business transfers: in connection with a merger, acquisition, or sale of assets

As stated above, we will never share your SMS/text messaging opt-in data or consent with any third parties for purposes unrelated to providing you with our services.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Access controls limiting who can view personal information
  • Regular security assessments and monitoring
  • Secure storage of opt-in consent records

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. SMS opt-in consent records are retained for the duration of your use of our services and for a reasonable period thereafter for compliance purposes.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of SMS/text messages at any time by replying STOP
  • Withdraw consent for data processing

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

MiaDesk by CS Ventures
Email: hello@miadesk.co

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.